Frequently Asked Questions
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Most Popular Questions
What’s the difference between Silk Lashes and Mink Lashes?
Silk lashes is a chemical fiber material machine made vs mink is a natural luxury hair very soft and glossy created by hand to bring a unique effect.
Do V Luxe Beauty Lashes come with glue?
V Luxe Beauty Lashes does not come with lash adhesive. You can use any lash adhesive to apply your lashes. Or purchase our exclusive lash glue from our collection which is sold separately.
How do you use our eyelash curler?
Place curler on the upper lash line and press firmly for 5 seconds. For a more defined curl hold for 10-15 seconds
Are your lashes cruelty free?
Absolutely! Our lashes are 100% cruelty free and hypo-allergenic made of Mink fur. All of V Luxe Beauty Products have the best ingredients and have not been animal tested. Our Lashes are handmade and inspected for safe use.
How many times can my lashes be reused?
V Luxe Beauty Lashes are individually hand crafted lashes that are designed to be worn 20 times or more with proper care.
However we recommend you clean the cotton band after every use.
Do your eyelash strip come in one size only?
Yes. V Luxe Beauty Lashes only come in a standard length allowing you to customize and trim the lashes to your eye shape
What are your eyelash strip made of?
Our eyelash strip are made of 100% handcrafted cotton band because of that our lashes are very light weight making V Luxe Beauty lashes comfortable to wear.
What does 25MM lashes mean?
The 25 millimeters is the length of the lashes, which is longer then your average lash length if you’re not used to wearing long eyelashes this is not the lash for you. All of V Luxe Beauty Lashes are multi dimensional
meaning we have multiple lengths in our lashes.
What is the shortest length mink eyelash in your collection?
Our shorter mink lash collection is 6-18 millimeters long, they are still noticeable and definitely a showstopper!
How do I apply my lashes?
Please click the link to our Blog page for instructions.
How do I take care of my lashes?
Please click our blog link for our V Luxe Lash Care
Can I use mascara on my lashes?
We advise you not use mascara because it shortens the life of the lash. If you want to wear mascara put it on your real natural lashes first. You want to protect your investment much as possible so you can use them multiple times!
How long is the life of your lip scrubs and conditioners?
3 years once opened
Do V Luxe beauty test our products on animals?
V Luxe Beauty is a cruelty-free company. We do not test our products on animals nor do we allow our suppliers or affiliates to conduct testing on our behalf.
GENERAL FAQ'S
How long will it take to receive my package?
We have a standard 24-48 hour processing time prior to the fulfillment time of all orders. This processing timeframe is subject to change due to sales, holidays, or bad weather. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR USA FEDERAL HOLIDAYS******
Where can I purchase V Luxe Beauty products?
At this time V Luxe Beauty is only sold online at www.vluxebeautycollection.com
What method is used for shipping?
All packages are shipped via USPS.
How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail customerservice@vluxebeautycollection.com
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches or any US holiday.
Do you offer returns?
All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, V Luxe Beauty reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 48 hours of receipt of the package. Customer must provide photos of the issue, including packing slip to customerservice@vluxebeautycollection.com
I am an international customer (outside USA.) Do I have to pay customs and taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by V Luxe Beauty. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 48 hours, please contact us at customerservice@vluxebeautycollection.com with your inquiry.
Can I change my order once I've placed it?
No, every order is final sale.
Do you offer discounts and promotion?
Yes we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers. Please read our policy regarding all promotions and discounts.
Do you provide free shipping?
At this time we do not offer free shipping.
What happens when my order is returned to sender?
Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to be reshipped, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.